Rise of the Robots

Robotic Process Automation (RPA) allows human tasks to be automated with computers, it follows the same steps as a human and tries to get the same outcome. According to Gartner, in 2018, RPA software revenue grew 63.1%, “although RPA software can be found in all industries, the biggest adopters are banks, insurance companies, telcos and utility companies.”¹

RPA serves a purpose but if you want to affect digital change, automation needs to be implemented in a way that is intelligent.

To bridge the limitations of RPA and extend its capabilities, companies need a hybrid of automation technologies, which is why we created Intelligent Process Automation (IPA). The IPA approach presents an alternative, one that gets the best out of RPA by isolating its use to straight forward integration, rather than allowing its unchecked expansion.

¹Gartner Press Release, “Gartner Says Worldwide Robotic Process Automation Software Market Grew 63% in 2018,” 24 June 2019. https://www.gartner.com/en/ newsroom/press-releases/2019-06-24-gartner-says-worldwide-robotic-process- automation-sof

Our approach

IPA is a hybrid of automation technologies enabling businesses to remain agile and to make continued, incremental improvements to their technology estates rather than freezing them in time.

The approach gets the best out of three core technologies: Workflows, RPA and AI:

  • Workflow software allows process modelling, human workflow automation and integration with most existing, modern applications.
  • RPA creates a layer of automation over the top of legacy systems that you don’t want to modernise in the short term.
  • Artificial Intelligence (AI) and Machine Learning take IPA to its most advanced level. It’s a further layer that automates the decision points in the system on the likely outcomes of certain scenarios.

These three tools are a foundational layer for digital transformation that doesn’t require a costly wholesale rip and replacing a company’s IT systems but enables it.

This approach:

  • identifies areas that can be successfully automated using best practices
  • balances the need between the solutions to meet business outcomes while being technology agnostic 
  • guides a strategic approach in line with the long term goals of the business

The business impact

Our approach to automation has transformed the daily operations of our clients because we use RPA strategically, looking at the whole company’s processes by leveraging process management and AI.

This provides the business impact:

  1. Improves operational efficiency
  2. Meets compliance obligations
  3. Significantly reduces costs

Client stories

You are in good company

The UK Home Office

The challenge: To ensure process and workflow efficiency within government departments for immigration and passports, drugs policy, crime, fire, counter-terrorism and the police.

 

Our approach: While working within the UK Government itself, our team was able to refine the Home Office’s approach to IPA.

 

The outcome: We delivered several projects from major applications handling millions of processes to high-value internal tooling that reduced the running costs of several Government programmes.

 

For the full case study on the Home Office, read here.

UK Healthcare Provider

The challenge: Following a period of rapid expansion, a major UK Healthcare provider had also seen a growth in the number of processes that their teams had developed. Recognising that their future growth would be affected if workflow did not improve, we were commissioned to perform a detailed analysis of their existing processes.

 

Our approach: Having spent time with each team, we analysed the newly emerging processes, advising on how they could make improvements through automation. We demonstrated to senior management how their teams were working and made recommendations on how automation could help.

 

The outcome: With the benefit of a large internal engineering team, we were able to train the organisation’s existing team how to implement IPA as effectively as possible. As a result of our work, the organisation automated many of the manual processes that their team were using, freeing up capacity within their team to be invested in other work, whilst bringing down costs.

Our services

What we offer

IPA Assessment (2-3 weeks)

Our IPA assessment includes:
  • An information-gathering phase to better understand your requirements and assess your technology goals
  • The option to choose from a selection of automation services and vendors
  • Recommendations for improvements
  • An automation roadmap aligned to your business and technology goals

The insight gained from our IPA assessment enables you to better understand where automation is needed to scale your business.

Solution Build & Deployment (12-20 weeks)

Using the knowledge we gained during the IPA Assessment, our engineering team can build a bespoke automation solution that fits your organization.

Deploying your solution

Once you have a set of custom applications you need the ability to manage and operate them.

 

Management and support (ongoing)

Our goal is to ensure you are getting the most of your IPA platform and that requires stability and reliability at all times.

Find out more

To bridge the limitations of RPA and extend its capabilities, companies need a hybrid of automation technologies which is why we created Intelligent Process Automation (IPA). The IPA approach presents an alternative, one that gets the best out of RPA by isolating its use to straight forward integration, rather than allowing its unchecked expansion.

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